Tried many times but I cannot remove my (non-primary) bank account

dmx555
Contributor
Contributor

Trying to remove a bank account ( Its not the preferred payment account ). KEep getting rejected with an error message saying "Cannot remove bank account right now "

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@dmx555 

 

Check if you had a subscription set up linked to it....
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''.

Also make sure your preferred payment method is not that bank account.


Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > second down click on update next to your preferred way to pay and check its not that bank account.


Advice is voluntary.
Kudos / Solution appreciated.
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dmx555
Contributor
Contributor

Thanks. that helped a bit.

I DID indeed have some subsscriptions. So I cancelled them all or moved to my new bank account.

I still get the error "Cannot remove bank account. Try again later" when trying to remove it.

I guess I will have to keep trying onve per day over the next few weeks to see if it works.

( Top Tip . They should change the error msg to something useful such as "Cannot remove bank account, check if you have any subscriptions linked to this account". Or something 🙂

Kudos to you anyway.

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