They ignore my primary phone number and send security codes to old number

dreifeld
Contributor
Contributor

Hi,

 

I tried to link another bank account to my Paypal account. They connected to my bank with login, password, and text confirmation code and I confirmed it. But then Paypal sent a quick security check code to my phone number and I saw that they sent it to my old number for some reason.  I have two phone numbers in my account. And my new phone number which I use now is set as a primary phone number. I don't use my old number and I can't delete it from Paypal account. So I just set my new number as a primary one. But Paypal sends text codes to my old number every time. I don't understand what to do. I just want to link a new bank account. And I can't do it, because, as I've already said, security codes are sent to my phone number which is not primary anymore and I don't have access to it. My new phone number is set as a primary in the account, but Paypal doesn't use it! HELP!

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