Texts going to wrong phone

Agata1985
New Community Member
Hi everyone. My husband I use my PayPal on both our phones. Recently, after a purchase my husband made, all text messages confirming purchases are going to his phone. My phone number remains the only number listed on my paypal account. Does anyone know why this is happening and how can I fix it? I’m not getting the texts at all.
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2 REPLIES 2

PayPal_Olivia
Moderator
Moderator

Hi @Agata1985,

 

I'm sorry to hear that your husband's phone is receiving payment alerts. Are they text messages or push notifications from the app? If they're push notifications, make sure that you are not logged in to your account on his phone.

 

I hope this helps!

 

Olivia

 

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Changed phone number, made new number the primary number, deleted old number. PayPal still insists on trying to send notifications to the old number.
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