Text verification required but PayPal has the wrong mobile number
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Hi there,
I know my password for my account but when I log in its also asking me for a text code verification. However, there's an old mobile number on the account so I cant get the text/call and I can't log in to change the number. Is there a way of getting into my account?
Thanks!
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You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.
Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.
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