Telephone number

Susanann7
New Community Member

I need to login to PayPal  They say they will send me a four digit code to my mobile so that I can login but the partial number they are showing is not my mobile number. I cannot get onto to profile without login. I am going round in circles. What can I do?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Susanann7 


You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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