Telephone number changed

Discodave1
New Community Member
My telephone number has changed and I'm being asked by authentication process to either get a text or call to a sim I no longer have access to. How can I get around this without the assistance of customer services?
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2 REPLIES 2

betaT
Member
Member

I managed to get i n touch with support via chat:

1. Go to https://www.paypal.com/bg/smarthelp/contact-us

2. From 'Common Issues' select 'Password and account issues'.

3. Click on 'Login Problems'.

4. Scroll down a bit and click on the 'Message us' bubble.

5. A pop up window will appear, click on 'Chat with us while logged out'.

 

But we did not manage to do much. Paypal App or Computer browsers did not do the trick.

Step 1. Reset your password,

Step 2. Login from IPHONE safari browser (windows safari was not tested)

 

And i was in and able to change my number.

 

Good Luck

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Discodave1 

 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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