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T1nkerbeLL1

T1nkerbeLL1
Contributor

T1nkerbeLL1

Is anyone else unable to log in to their account because they do not have a mobile phone signal?  Thus the verification should use the landline number, but that does not happen. The message comes up with "calling", but the phone does not ring. When I call the help line I get told this is a known problem and that they are trying to fix it. This has been going on for months now and I can't even cancel my account (which I now want to do) becasue I have to log in first!

1 REPLY 1
kernowlass
Esteemed Advisor

Re: T1nkerbeLL1

@T1nkerbeLL1 

 

You need a mobile phone on your paypal account for i.d. verification as it won't work on a landline.

I don't have a signal either which is why I use wifi phoning.

 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.