Stuck in infinite loop!!!!!!!

[HughEdward]

Due to the psd2 verification issue, PayPal need to send me a code to verify who I am. OK but the only options for them to contact me is is to send the code to a mobile number that no longer exists or to my home phone. The partial number shown for my home phone is correct but when I request the pass code it says CALLING but my phone doesn't ring so I can’t get past the screen where they say they are sending a code to that number. This means there’s no way I can log in or change my profile to change the contact number to the one I actually use. Just going around in circles. 

I have been using PayPal for years so this is all very frustrating.

Please help me resolve this quickly.

[kernowlass]

@HughEdward 

You can't use a landline for verification anymore, you would need to add a mobile once you get in...............

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

6. Try clicking on P top of the forum page and see if you can log in via the forum.

7. Log on via developer.paypal.com, go to paypal.com and change it in settings.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.