Struggling to change primary user

[Frenchiewear]

I have uploaded all the correct documents and still struggling to update primary user, uploaded everything they asked for and they keep declining. What’s the best way to do this ?

[Whiter]

I have had exactly the same issue. After 2 months they came back with the documents because they are missing some of the required documents, inspite of the fact that I have provided 3 forms of identification and a letter with the company letterhead.