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Sorry, we couldn’t confirm it’s you

stkontra
New Community Member

Sorry, we couldn’t confirm it’s you

Hi,

When I trying to login to me account I keep getting the following message:

Sorry, we couldn’t confirm it’s you

The password is correct, even managed to reset it, but still the same.
Now it looks like I totally lost access so I can't even update my expired card, or make any payments for services I use.

Regards,

Steven

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Sorry, we couldn’t confirm it’s you

@stkontra 

 


Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?


Advice is voluntary.
Kudos / Solution appreciated.