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Sorry, we couldn’t confirm it’s you.

Contributor

Sorry, we couldn’t confirm it’s you.

Hello there! So I am posting this for my other PayPal account since I am not able to log-in.

I was hoping to get this fixed as soon as possible as the money in PayPal will be used to pay my tuition fees.
So basically I filed a chargeback since I got scammed, after the file - I couldn't log in to my PayPal anymore, it required me to Secure My Account
and PayPal sent me an e-mail to follow the steps when you click Secure My Account, but every time I click Secure My Account it always says Sorry, we couldn't confirm it's you.

I am not able to contact PayPal since I am from the Philippines and fees would be extremely high

Hoping to get this fix sooon, exams are coming and my fees needs to be paid. 😞

5 REPLIES 5
Contributor

Re: Sorry, we couldn’t confirm it’s you.

Can someone help me?

Contributor

Re: Sorry, we couldn’t confirm it’s you.

Can someone help me out? :L

Moderator

Re: Sorry, we couldn’t confirm it’s you.

Hi TeamNirvana, 

 

I am sorry to read that you cannot log in. If you are still getting this error message then I'm afraid we would need you to call us so we can verify you another way and help get you back into your account. 

 

Thanks

Paula

Contributor

Re: Sorry, we couldn’t confirm it’s you.

Okay so, I am from the Philippines and calling here would cost me a lot. Can you help me out?

Moderator

Re: Sorry, we couldn’t confirm it’s you.

This a Community Forum, @TeamNirvana, where we do provide general information. We cannot take action on your account. 

 

I would advise trying to call us via Skype (if you have Skype credit) or another internet calling service. This would be a lot cheaper for you to call for assistance with accessing your account.

 

I hope this helps.

 

Cristina