Sorry, we couldn’t confirm it’s you

[Vertsacom]

Good day. My name is Aleksey. I'm from Kazakhstan. I can not log into my account. When I try to log in, I see the message “We noticed some unusual activity” on the screen, then I press the button “secure my account” and then I see “Sorry, we couldn’t confirm it’s you”. I cannot recover the password, because at the stage of sending the code to my phone, the message does not come.

[kernowlass]

@Vertsacom

Probably because your paypal account is Russian and you are in Kazakhstan??

[Vertsacom]

Other account. That account is kazakh.

[kernowlass]

@Vertsacom

But are you actually living in the same country at the moment where your paypal account you are using is?

[Vertsacom]

@kernowlass

I am in Kazakhstan and the account was also created for Kazakhstan, but in order to call me to the support service, I need to call to America, but I do not have such an opportunity

[Vertsacom]

@kernowlass

I called the Russian support service, but could not help me, they said I need to call the support that serves my country - this is America.

[kernowlass]

@Vertsacom

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.