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Sorry we couldn’t confirm it’s you" when i try to upload my identification to confirm my identity

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Sorry we couldn’t confirm it’s you" when i try to upload my identification to confirm my identity

i have been trying multiple times,  different days ,  different pictures of my Passport/identification document and it keeps saying "try with a diferent format" and when i try for the second time with a different doc/format it says 

Sorry, we couldn’t confirm it’s you.

and after this appears i'm not able to do it till next day (been trying since last month)

 

i'm not able to log to my main paypal account because it keeps asking to confirm my identity and i'm trying to do that but i'm not able because of this problem