Showing results for 
Search instead for 
Did you mean: 

Sorry we couldn't confirm it's you! PayPal Error


Sorry we couldn't confirm it's you! PayPal Error

Hi, I was using Paypal normally and it worked well but I didn't use it for some days and it showed me an error like this "Sorry we couldn't confirm it's you!" I tried to reset PayPal account password but still showed the same error and I don't know what to do. I have my money and card stuck in there , if someone can tell me what this error means and can I fix it. Please Help I would appreciate it. Thanks! P.s. sorry for bad english!
Esteemed Advisor

Re: Sorry we couldn't confirm it's you! PayPal Error



Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?

1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via, go to and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: and @AskPayPal for Twitter.

Advice is voluntary.
Kudos / Solution appreciated.