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Sorry we can’t confirm it’s you

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New Community Member

Sorry we can’t confirm it’s you

I got a email from PayPal one day after years of me not using it saying that they have gifted me 10 dollars. When I login and try to transfer the 10 dollars to my debit card it says it cannot confirm it’s me and it also won’t let me use it for the on site gift cards.
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New Community Member

Re: Sorry we can’t confirm it’s you

How did u resolve this problem