Sign up set up password

KateP4
New Community Member

Paypal should make people to enter new password twice when signing up.

Whilst I understand it may seem like a good idea to remove this step because "it adds friction". In reality, if trying to sign up on Mobile, typos are more often and given that you don't see your password unless clicking on eye icon, you don't necessarily enter correct password and end up potentially unable to log back in. 

Having to make me to enter it twice ensures that I don't make any typos.

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1 REPLY 1

Narendar1
PayPal Employee
PayPal Employee

Hi @KateP4 

Welcome to community and thank you for the post. I completely understand your concern regarding password reset issue. May I know if you were successfully able to access your account by resetting your account password? If you still face any issues, I would request you to contact us via help center and we are more than happy to assist you! 

I hope this helps! 

Narendar1
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