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Seriously??? I have to FAX documents to PayPal??

New Community Member

Seriously??? I have to FAX documents to PayPal??

Not having used a fax machine for 8-10 years because I thought noone used them any more, I was very surprised to find that to change my name on my account following a divorce, I have to fax documents to PayPal through to an 0870 number. Today, I have sacrificed 2 hours of my life trying to fax these documents through. The phone number given doesn't connect, and yes, I have tried several different machines at work to send.

 

Surely in 2018 PayPal has an email address that I can email scans of the relevant documents to? (Surely this is a more secure way of sending my information anyway?) Does anyone know of an email address I can use instead of trying to fax to 08707 303 198?