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Send money - NAME not found in Search box

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Send money - NAME not found in Search box

On the "Send money" page (https://www.paypal.com/myaccount/transfer/homepage/pay) there's a search box for finding people and organizations.  It says to enter Name, @username, email or mobile.  If I type in any of the last 3 (@username, email, mobile) the Search finds me and pops up the correct suggestion.  But if I type in my name (in full or in part) it doesn't find me.  How do I get my name listed in the Send Money search results?

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Re: Send money - NAME not found in Search box

Same here, with less functionality. The send money search box does not offer up my business name or @username that are recorded with Paypal.

Have been getting nowhere with Paypal Customer Service chat about this issue - they apparently don't understand the issue even though I have linked to the Send Money page on Paypal website https://www.paypal.com/myaccount/transfer/homepage/pay, provided screenshots, and described the issue with words. Hope you figured out what was going on for you.

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Re: Send money - NAME not found in Search box

Hi @SpringDeep 

 

No, this was never resolved.  Like you, I sent multiple examples, screen shots, etc.  The very frustrating support people kept telling me this was not a bug, even though I could clearly search by name for my wife, but she could not search by name for me.  If I could give the support folks a rating of 0 stars, I would.  I finally gave up.