Seller History

Blue1
Contributor
Contributor

I'm trying to refund a buyer and this website says I need to go to "Seller History".

I found him, the transaction, but the website says I got to go to "Buyer History" to contact him.  How STUPID!  

Why won't the website let me contact my buyer from the transaction?

 

I've spent over an hour looking for "Seller History" so I can contact him about his refund!  Where the **bleep** is that? 

Can't find it!

 

Thanks for any help...

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2 REPLIES 2

Hemerk
PayPal Employee
PayPal Employee

Hi @Blue1 

Thank you for reaching out to the PayPal Community Forum!

 

Here's how you can easily refund a payment.

https://www.paypal.com/us/smarthelp/article/how-do-i-issue-a-full-or-partial-refund-faq780?app=searc...

 

Hope this helps!

Kudos and Solved are highly appreciated.

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Ces2216
PayPal Employee
PayPal Employee

Hi, 

 

Additional information

 

We do apologize for the inconvenice. Since we only have limited customer service on the phone due COVID-19, you can maximize our Chat Support on the Contact Us option of any PayPal Page.

 

Click on the words "Help / Contact" at the bottom of paypal pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter

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