Security problem to login

IronRaud
New Community Member

Hello, if I forgot change my selphone number & I loged in 2 PC & same time then Paypal ask Security. There I´s my old phonenumber and I cant login.

There is an e-mail oppertunity but after that asks the secon security question where is the old phone number. I try to send ID picture, try e-mail and this vertification, but nowere doesnt have to change number. I make a new user its simple. But my debit card is the other and I need this user. What to do ?

I correcting, this is my frend problem beacose hi dont get in PayPal

 

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1 REPLY 1

PayPal_Jae
Moderator
Moderator

Hi @IronRaud

 

For login issues, your friend will want to call PayPal's Customer Support directly for assistance if they're unable to complete the online change password process.

 

- Jae

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