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Security phone number is wrong

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New Community Member

Security phone number is wrong

When trying to login PayPal says it wants to verify my ID but the phone number it has is a very old one and doesn’t give me any other option.  Any ideas how I can get access again?

1 ACCEPTED SOLUTION

Accepted Solutions
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Advisor

Re: Security phone number is wrong

You'll need to call and get that worked out with PayPal over the phone. Then you'll need to make sure you keep your account updated going forward to avoid similar problems in the future.
Angell EYE - www.angelleye.com
PayPal Partner and Certified Developer - Kudos are Greatly Appreciated!

View solution in original post

3 REPLIES 3
Highlighted
Advisor

Re: Security phone number is wrong

You'll need to call and get that worked out with PayPal over the phone. Then you'll need to make sure you keep your account updated going forward to avoid similar problems in the future.
Angell EYE - www.angelleye.com
PayPal Partner and Certified Developer - Kudos are Greatly Appreciated!

View solution in original post

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Contributor

Re: Security phone number is wrong

Calls are suspended due COVID19. The phone connected to my email address is from another country, ie my account has been hacked. Why isn't there an option to verify my account via email?

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New Community Member

Re: Security phone number is wrong

Me as well, I get 2 options, phone and email.  The phone number is from another country somehow.  So I choose email.  After verifying email, it tells me I have to then verify phone number too which I can't.  So I call paypal and just get hung up on with the message we cannot help you with this issue over the phone, please goto the website.
So I just get **bleep**ed around.  How can I get this taken care of.  You would think paypal is a big enough company where I can get stuff like this solved, but this is kind of sad.