cancel
Showing results for 
Search instead for 
Did you mean: 

Security measures - can't log in

Highlighted
Contributor

Security measures - can't log in

Hi everyone! I can't log in into my account because the Paypal page is trying to call me on an old phone number. I can't log in to change it in the profile. The phone customer service couldn't help and gave me another number to call, where no one is answering because of Covid-19. What can I do? Thank you!

1 REPLY 1
Highlighted
Esteemed Advisor

Re: Security measures - can't log in

@ClaireDeLun 


You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.