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Security key battery needs replacement

New Community Member

Security key battery needs replacement

My Paypal security key is slow to show a number and shows a code batt 02. Any one know what to do?

3 REPLIES 3
Volunteer Advisor

Re: Security key battery needs replacement

Hi @vvutever,

 

PayPal has discontinued PayPal branded 2FA security cards and tokens. They have been replaced by the Symantec VIP app linked below. There are 2FA security tokens and cards from Symantec. You can check if these tokens and cards are available at the link below — on the top right. You may also use the Symantec VIP app in place of a physical token.

 

https://vip.symantec.com

 

Here is the PayPal link to access your security key settings — https://www.paypal.com/us/cgi-bin/webscr?cmd=_setup-security-key

 

PayPal is also offers 2FA through Google Authentication as well other authentication apps. You can access these setup settings from within your account at the link below — in the 2-step verification tab.

 

https://www.paypal.com/myaccount/settings/security

New Community Member

Re: Security key battery needs replacement

Great! Thank you.

I went to the 2 Factor Authorization for google setup. The dashboard shows that I have 2FA on, but how do I remove my RSA key? There's no menu selection for the key; it simply shows the ID number.

 

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Volunteer Advisor

Re: Security key battery needs replacement

@vvutever 

 

When an additional 2FA method is added there should be the option in the two step verification tab to set one as the primary. When Google Authenticator is set as the primary, there should then be a remove/set as primary option for your PayPal token. 

 

PayPal Security link with two-step verification tab.

 

https://www.paypal.com/myaccount/settings/security