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Secret question forgotten.

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Secret question forgotten.

Hi all. I'm hoping somebody here can help my wife.

 

She has access to her Paypal account and email. But whenever she logs in her account here, it prompts her to either input her answer to the secret question (which she forgot) or someone from Paypal will call her old phone number which is not working now. 

 

Any thoughts on how to solve this?

 

Thanks!