New to the community? Welcome! Please read our Community Rules and Guidelines
Since we don't have all the facts, it's just a guess. If you don't have both a bank account and/or credit card linked and confirmed, it's possible that PayPal wants additional proof of ID. As stated in the User Agreement, PayPal has certain requirements that they can ask for to verify you are who you say you are. The required identifying information is: name, physical address, date of birth and taxpayer identification number. In many cases, when you link and confirm a bank account and credit card, the bank and/or card issuer has already vetted you so you don't have to through the process again with PayPal. If there is a question, PayPal can ask for additional proof of ID - anything from your SSN to a Utility Bill with both your name and address on it.