I haven't used my account in several years and am in a frustrating loop of being unable to gain access. When I signed it, I was prompted to reset my password for security reasons. I did so and was then asked to choose one of three options to verify my identity (a phone call, an email, or verification of my credit card number). I could tell by the prompts given that they had my old home phone number on file as well as an expired credit card. I no longer have access to either of these means of identification. I opted for the email option and was able to provide the verification code but then it asked me to choose another option as well. I couldn't find the customer service contact number on the website (it looks like they'll exhaust every possible option to prevent having to actually assist customers) but found it with a google search. After speaking with the voice assistant, I was sent a link to reset my password. When I logged in with the new password, I was again asked to verify my identity. This time the only option was for them to call me at the number that is no longer in service. I asked the voice assistant to patch me through to an agent and after ringing for a few minutes, a recording stated that they were unable to answer my question this way and that I was to go online and use the message feature. This won't work though because it requires me to log in and I can't do that without verifying my identity by phone. VERY FRUSTRATING! I doubt this is an issue that can be truly solved by other members of the community but as this seems to be my only option (the only method of help I could access without further verifying my identity), I am hoping that the board is moderated by PalPal staff who will reach out to help me ASAP.
