SCA

[OG-]

Hi - looking for some help on SCA.  The numbers on my account are from an old office and the lines no longer exist. I am not able to get passed the login page as a result. Can't get help from PayPal directly as they don't appear to talk to have humans to talk to humans.  So basically I am locked out of my account and computer says no!  Any help greatly appreciated - its a business account so need to get access asap.

[kernowlass · Accepted solution]

@OG- 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

6. Try clicking on P top of the forum page and see if you can log in via the forum.

7. Log on via developer.paypal.com, go to paypal.com and change it in settings.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[OG-]

Thanks - the only way to do this is over the phone.... I was holding for about an hour before I got through but sorted quickly then over the phone.  Seems that there are easier ways this could be managed - especially since there are emails on file so switching to one of those would have sorted my issue.  Anyway fixed now.  Thanks for help.