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Restricted account.

Member

Restricted account.

My account remains restricted, despite the fact that I have provided all possible info. (electricity bill to verify address, and photo ID with passport and residence permit)

Today I received a communication saying my account is further restricted - no acknowledgement of the info. already sent, and just an automated message,

without any explanation for their actions.

I am now unable to make transfer, withdraw, or close my account.

In effect, my money has been hi-jacked.

 

Anyone with a similar experience, and advice on what to do next?

I am extremely disappointed by their stubborn and unhelpful attitude, and am determined to achieve a just solution.

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2 REPLIES
Contributor

Re: Restricted account.


@studland65 wrote:

My account remains restricted, despite the fact that I have provided all possible info. (electricity bill to verify address, and photo ID with passport and residence permit)

Today I received a communication saying my account is further restricted - no acknowledgement of the info. already sent, and just an automated message,

without any explanation for their actions.

I am now unable to make transfer, withdraw, or close my account.

In effect, my money has been hi-jacked.

 

Anyone with a similar experience, and advice on what to do next?

I am extremely disappointed by their stubborn and unhelpful attitude, and am determined to achieve a just solution.


Hi @studland65,

 

If the limitation checklist was completed, the case would have been passed to an Account Specialist for review. This procedure allows them to confirm the documentation and make a decision on whether sufficient information has been collected to remove the limitation from your account.

 

Please be aware, if the full checklist was not completed, such as one document not submitted, the case would not have been passed for review. Since most limitations require documents within a certain time frame, it could be possible that your account was further limited due to this factor.

 

Otherwise, PayPal may have decided to indefinitely limit your account. This would have been explained in the notification email, with additional information on the release of funds for withdrawal after 180 days has passed.

 

For a more specific stance on your case, please click here to contact PayPal Customer Service. You must use the phone option, as the adviser may require some details from you. If the case wasn't previously sent for review by the system, the adviser can process this for you manually.

Member

Re: Restricted account.

Thanks for your response, Brandon.

It's good to communicate with a human being, instead of being fobbed off with an automated message.

 

Presumably PayPal follows a specific procedure when such issues arise.

I have sent at least 5 messages on the same subject, and it's not my fault if they have all fallen between the cracks, and not

been processed as usual.

 

I really don't know what to do - I am a private customer, and do require their services for any business/professional purposes.

I therefore gave all the appropriate info. they requested; the other requirements do not apply to me, as a non-business customer.

I expected a personal reply explaining just what their problem was.

Today's automated message was the last straw.

There is no reason for my account to be limited, and there are transactions I wish to make.

As I said, I feel as if I've been hi-jacked, and have no idea what i should do next.

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