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[AlexSkl]

Good morning, 

I am trying to access my paypal account. i have tried everything possible under the sun. i know my password and email address problem is last year i lost access to my mobile number and now i am stuck as each time i try to log in PSD2 authentication kicks in and they try to contact me or text me but i cannot do anything about. When i can call they are asking for the card linked to the account but  am not sure which is it as i cannot access the account. 

is there any way that can get an email or number to paypal and talk to a  human to resolve this?

<removed> 

[kernowlass]

@AlexSkl 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.