We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
If you are trying to remove an old phone and being asked to complete the security check using this number the best option for you would be to call us. This way we can verify you another way and help you remove the old phone number. To call us just click on the "Help & Contact" link at the bottom of any PayPal page.