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Refund

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Refund

I was sent a wrong item by an eBay seller and I was refunded for the postage. I can see the transaction but my paypal account balance is showing £0. Should this refund appear in my balance or go into my bank account?
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Esteemed Advisor

Re: Refund

@Monday18 

 

If you funded the original payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212




Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.

View solution in original post

1 REPLY 1
Esteemed Advisor

Re: Refund

@Monday18 

 

If you funded the original payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212




Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.

View solution in original post