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Recovery options? cant change an old mobile number?

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New Community Member

Recovery options? cant change an old mobile number?

Hiya,

my step daughter has forgotten her password and the recovery process means sending a text but she has now charged her number and there is no other option to recover the account.  We get emails fine but it wont recover it just from the email verification? She has money in her account that she is now having to pay someone again which isn't fair -  she cant access and no-one is on the phones and the message service isn't working - any one have any ideas please?

Bit unfair to hold peoples money and have no way of contacting you PayPal!

 

thanks