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Quick Security Check couldn't confirm it's you

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Contributor

Quick Security Check couldn't confirm it's you

I'm having trouble passing the quick security checks to send customer support messages. 
I'm pretty sure this ties in to repeated massive delays in receiving SMS codes (signal issues) removing the verification by sms and an old email spam filter that kept hiding the emails (now fixed).
No idea why "confirm some information about yourself" doesn't work.

Anyway, all I am able to do now is click the big blue next button and get "We're sorry, we couldn't confirm it's you" when I click the "we can help" hyperlink it tells me to call a number which I am unable to do. I can text out but not speak on a phone, I need an alternative way of contact to sort this issue, even if it is via SMS. All I need is my  means for "quick security check" to be reinstated.

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Re: Quick Security Check couldn't confirm it's you

Hi @CasanovaCrow,

 

I'm sorry to hear that you're having difficulty getting past the verification. Please contact customer service by phone for assistance. Click Contact at the bottom of the PayPal website, then Call us, then call as a guest if you are unable to log in.

 

I hope this can be resolved quickly!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

View solution in original post

11 REPLIES 11
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Contributor

Re: Quick Security Check couldn't confirm it's you

Bump, Still no change
screenshot.3.jpgscreenshot.2.jpg

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Moderator

Re: Quick Security Check couldn't confirm it's you

Hi @CasanovaCrow,

 

I'm sorry to hear that you're having difficulty getting past the verification. Please contact customer service by phone for assistance. Click Contact at the bottom of the PayPal website, then Call us, then call as a guest if you are unable to log in.

 

I hope this can be resolved quickly!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

View solution in original post

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Contributor

Re: Quick Security Check couldn't confirm it's you

As stated I cannot send or receive voice calls, I got no response from customer support via emailing from within the app but I did get it sorted by a very helpful person on the live chat. 


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Moderator

Re: Quick Security Check couldn't confirm it's you

Hi @CasanovaCrow,

 

I'm very glad to hear that the chat team was able to help you get this resolved! Thank you for coming back to share the result!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
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Contributor

Re: Quick Security Check couldn't confirm it's you

I have the same problem, how to deal with it?

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New Community Member

Re: Quick Security Check couldn't confirm it's you

I have the same probleeeeeem. I can't send payments and receive payments.
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New Community Member

Re: Quick Security Check couldn't confirm it's you

Same. Freaking. Issue! This freaking SUCKS!

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Contributor

Re: Quick Security Check couldn't confirm it's you

 The Phone numbers don't work. Just automated service

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Member

Re: Quick Security Check couldn't confirm it's you

Hello, 

 

I have this problem too now. My phone number has changed. The whole reason we have passwords is to verify us. This two step authentication is becoming increasingly common, and for people like me who travel the world, constantly putting in and taking out sim cards, it's become a nightmare. Even with a dual sim phone, which only helps for two countries. Not three which I operate in continually.

 

I can't phone customer service because of coronavirus. They said the service is limited or unattended. 

 

Meanwhile, during this crisis time, when I most need access to my money, I can't log in. And I can't contact paypal. 

 

To send an email I have to login. 

 

At least with this community I don't need to log in in order to access it. 

 

What can I do? and how long with this go on not being able to phone customer service?