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Questions on name change

New Community Member

Questions on name change

Hello PayPal, I have submitted a request for name change since I am experiencing problems because unfortunately when I registered my PayPal account I did not include my second name. I heard it only takes 3-5 business days but I am already beyond that. I noticed during the request, I was not sent a confirmation email or given a reference number but I swear when I provided all information and clicked okay/enter, it said success. I already contacted PayPal through the Message Center but I have not received a reply in days. What other steps can I take? Thank you very much, God bless and have a good day!

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Volunteer Advisor

Re: Questions on name change



Can take weeks  Smiley Sad


Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.

Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.