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Problems logging in without a cell phone

fromthemomma
Contributor

Problems logging in without a cell phone

How can I log in if I don't have a cell phone #?  Paypal is insisting I give them a cell # before letting me log into my own account.  Not all Seniors have or want a cell phone.

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Problems logging in without a cell phone

@fromthemomma 

 

Sadly you will need to get one to continue using your account as per the message by Paypal Racheal on this thread.

Personally I wouldn't be without one and you can pick up a cheap pay as you go one to use for i.d. reasons quite easily?

https://www.paypal-community.com/t5/My-Account/Don-t-have-a-mobile-phone/m-p/2032677#M65272

 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.