Problem

milabnr
New Community Member
Hello, the other day my friend hat problems with paypal payment. he decided to delete his account and create a new one with the same e-mail. he can’t connect his bank account to his new account now because it says that it is already used by another account( the deleted one) anyone knows what to do?😬
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@milabnr 

 

Only customer services can remove it from a closed account for him.


Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.
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