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Problem with login and authentication

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Aldis85
New Community Member
Posted on

I can not log on to my account because in the Authentication process my  old landline number is saved (since I first made an account on Paypal many years ago). I do not have this phonenumber anymore, and would rather like to connect my mobile number to the account, but it seems impossible for me to change to other types of authentication so it is impossible for me to login. How can I fix this problem and login to my account and update the phone info?

1 REPLY 1

Problem with login and authentication

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kernowlass
Esteemed Advisor

@Aldis85 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

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