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Problem with logging into account

RuslanVasilchen
Contributor

Problem with logging into account

Hello, my friand having trouble logging into PayPal account
His phone was stolen with the number that he indicated in PayPal account. He tried to log into my account, but was asked for verification by phone number, which, unfortunately, he cannot go through for the above reason, there is no access to the phone.
He requested a link to change the password by calling customer care,  have changed password, but verification of the phone number is still required, He does not offer other options, He asked me to help in this situation, since he can't solve this problem himself. He cant even text here in community becouse he cant log in to his account

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Problem with logging into account

@RuslanVasilchen 

 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.