Problem with logging in

Charlie192
New Community Member
So I’m trying to log into my main PayPal account because there is £30 on there and I can’t log in to it because once I put my password in it tells me to verify this with my phone number so I have to put in a code so I can log in but I recently changed phones and phone number so I can’t get messages through my old phone to log me in. What can I do?
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Charlie192 

 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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