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Problem with closing account

SOLVED
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Contributor

Problem with closing account

I want to close my paypal account, but there is no such option as close account in the account-section!

1 ACCEPTED SOLUTION

Accepted Solutions
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Esteemed Advisor

Re: Problem with closing account

@Annyrii 

 

Click on the icon next to log out and the close account option should be on the left side of that page.

If missing you may need to ask customer services to close it for you if it has not been limited.


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

4 REPLIES 4
Highlighted
Esteemed Advisor

Re: Problem with closing account

@Annyrii 

 

Do you have any limitations on your account at all?


Advice is voluntary.
Kudos / Solution appreciated.
Highlighted
Contributor

Re: Problem with closing account

Seems to me that my answer dissappeared.

I don`t know if i have restrictions, sorry. I have used this system once, a year ago. I just want to have it closed because I don`t need it. Thanks for helping!

Highlighted
Esteemed Advisor

Re: Problem with closing account

@Annyrii 

 

Click on the icon next to log out and the close account option should be on the left side of that page.

If missing you may need to ask customer services to close it for you if it has not been limited.


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

Highlighted
Contributor

Re: Problem with closing account

Thank you very much!

The ”close account” option is missing on my page. I will contact the customer service via facebook (phoning is not a good alternative because of the time difference). Thanks.