Problem contacting PayPal re logging in problem caused by inability to get phone call...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
How do I contact PayPal when the problem relates to not being able to log in due to not receiving their phone call... and all their ‘contact us’ routes end up sending me to login.... ffs
- Labels:
-
Login and Password
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Use the forgotten password option.
3. Trying another browser that may let you in without phone verification (then change it when you have logged in).
4. Trying again another day when sometimes you can get in without doing the verification and then change the number.
5. Changing the password a few times sometimes works as it can bypass the phone verification.
If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.
Contact options for Paypal at the moment are accessed by clicking help/contact bottom left of Paypal pages...
1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- How do i withdraw money from my balance if my account is suspended ? in My Money Archives
- Duplicate charge, PayPal denies it. in Disputes and Limitations Archives
- Account Problem in My Account Archives
- Huge Problems - Accounts Blocked - Cannot Contact Customer Service in Disputes and Limitations Archives
- Can`t remove addresses from my account in My Account Archives