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Problem Verifying US Based LLC with Foreign Owner

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Problem Verifying US Based LLC with Foreign Owner

Hi, All i have a registered US based LLC in state of Wyoming with EIN and physical business address, I have a Letter from Department of Treasury (IRS) stating all the information i.e. Business Name, Address and EIN on it, I had uploaded the document because paypal asked me to confirm identity. but sadly to my dismay the document was rejected and i am unable to contact customer care through phone and nobody replies to my messages. I would need help kindly suggest what could be done i have balance in my account.