Possible scam?

[juliettam]

I have received a text message saying my account has been limited due to safety concerns. The text is from a mobile number and it asks me to log in to an https:// address called PayPal resolution centre 950

I haven't logged on to the address and just wonder if this is a scam. My PayPal account looks normal and hasn't been restricted or anything.

[kernowlass · Accepted solution]

@juliettam 

If its a spoof then NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity