Poor Level of Service Paypal

[unhappyAt]

I am locked out of my old account 'cause I've forgotten the password! I cannot receive a security code via the registered phone number as I don't have this number any more. I have sent numerous email requests; I have rung both phone numbers supplied by Paypal - one never connects, the other is automated and says it cannot solve my issue; I have tried the suggested Authy App which won't work as I need to access the Paypal account to initiate the App - and obviously...I CAN'T ACCESS THE ACCOUNT TO DO THIS! Paypal - yes you!!! - if you are monitoring this...why have you stopped answering my emails to you? Has anybody got any ideas out there as Paypal are not bothered!!!

[kernowlass]

@unhappyAt 

Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.