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Phone number no longer valid for Authenication process. How do I change it if I can't log in?

ammpullen
New Community Member

Phone number no longer valid for Authenication process. How do I change it if I can't log in?

I have moved overseas and the number linked to my PayPal account is now an old number that I don't have access to.

How can I log in to change these details if I can't get past this step?

 

Thanks. 

 

2 REPLIES 2
kernowlass
Esteemed Advisor

Re: Phone number no longer valid for Authenication process. How do I change it if I can't log in?

@ammpullen 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.




Advice is voluntary.
Kudos / Solution appreciated.
reenaparmar
New Community Member

Re: Phone number no longer valid for Authenication process. How do I change it if I can't log in?

Everytime i try to log in contact customer services it is my old number. How on earth can you change your number? Or is there a number i can call or email as it is near enough impossible to contact paypal support team