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Phone number changed - can't log in

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nelliusus
Contributor

Hello community!

Please help me. I cannot login, because I do not have this phone number anymore. there is no other way to verify the account, so I am shucked here. I have called about 100 times and none ever answers the phone. Any advise what to do? Thank you and have a happy day! Nelly

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@nelliusus 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Robarto
Contributor
I lost my phone number how can I can It's confirm my identity now,how can I add a new phone number

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Robarto 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Merryrose
New Community Member

My account was temporarily locked how can I access it? I no longer have the mobile number on file. Please help.

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Merryrose 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Hallgrímur
Contributor
I lost my phone number. PayPal sent verification code but i haven't my number. How can I login my account. What can I do

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Hallgrímur 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Kojhi101
New Community Member

Kojhi101_0-1631610614138.png

Hello, 

I am unable to access my account because the phone number on the "PSD2 Strong Customer Authentication" screen is wrong. 

How can I change it? Why isn't there a way to change it? 

Phone number changed - can't log in

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Natty151
Contributor
When I opened my PayPal account with my phone number I have got that phone number any more how do I get into my account please.

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