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Phone number changed - can't log in

SOLVED
SaintDH
Contributor

Phone number changed - can't log in

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

1 ACCEPTED SOLUTION

Accepted Solutions
kernowlass
Esteemed Advisor

Re: Phone number changed - can't log in

@SaintDH 

 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

1,003 REPLIES 1,003
kernowlass
Esteemed Advisor

Re: Phone number changed - can't log in

@SaintDH 

 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

SaintDH
Contributor

Re: Phone number changed - can't log in

Thanks for the suggestions @kernowlass 

I finally managed to get in from the main navigation menu across the top of this community forum, at the third attempt.

Thankfully then able to update the phone number and now all good. Huge relief!

 

Thanks again 😎

Danijel777
Contributor

Re: Phone number changed - can't log in

Hi, can you please explain me what did you do to change phone number as i have the same problem and cant figure it out.

 

Danijel777
Contributor

Re: Phone number changed - can't log in

@SaintDH Hi, can you please explain me what did you do to change phone number as i have the same problem and cant figure it out.

biscuitsarnie
Contributor

Re: Phone number changed - can't log in

fed up getting the run around trying to log in ive tried several different browsers  i know my name  obviously and i know my password too i have changed phone numbers  every time i click to change password it wants me to sent a code sent to my mobile which i have changed  whole reason for trying to change it i even tried putting the app on my new number that did not help either wanted same thing what happened to asking for the back up answers i hae tried this for several days too it will let me buy things on some  sites but not all as it wants code from phone this is very annoying please help 

6emma9
Contributor

Re: Phone number changed - can't log in

solution that worked for me

 

I changed 6 time my password in one browser and paypal stil dont want log me in in that browser. Then I try log in in another browser and Vou a la, I was in

 

thank for advice kernowlass

Tommy13
Contributor

Re: Phone number changed - can't log in

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Tags (1)
Dodobirdhjhljhl
Contributor

Re: Phone number changed - can't log in

This is how i got it to work, 

Create another account (new one)

Contact Paypal and say you can't login for the other account.

Write the email of the account you cant log in to and the new phone number.

Wait for them to change it.

DONE

 

You are welcome lads!

jonhall88
Contributor

Re: Phone number changed - can't log in

After 7 hours admitted defeat, what a truly dreadful system