Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[kernowlass]

@SB9139 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[Fathii]

I did upload PayPal app to my new phone but I can't connect to my account now. I did change my phone number so I receive the security code to my old number which is not working. How to go and change my phone number now and connect? Thanks for your help.

[marcia1980]

Yes I have given a landing phone for verification, yet this was ok until some weeks ago. I received no notification for a change and now I am stuck outside of my account and can't even supply a mobile number. 

[kernowlass]

@marcia1980 

Yep won't work with a landline so........

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Chrish912947]

Hi all, just tried to login but it requesting to send a text code to my old mobile number as I have a new number I can't login at the moment how can I resolve this?

[mazslattery]

i have not used my pay pal for a while,im trying to login..my problem is its wanting to send a verification code to a number that is not my mobile, its my home phone. it will not let me change this as i have to login to do so but it only takes me as far as the mobile code verification number..my question is how do i change a phone number on my account if i cant log in.

[Hildaa]

Hi, my old number is on my account and it does not let me in without verifying with either txt code or call to the number I no longer have access to. The help desk does not answer phone, how do I access my account again and who to turn to if there is no helpdesk??

[Impman1]

I have cancelled my registered contact PayPal Tel no. I cannot access my account now as PayPal wants to send verification code to my old number. How do I access my account now I have a new Tel number but pp don't know this number

[RockabillyRaver]

As stated above my friend had used an old phone and number to set up his PayPal and now has a new number and mobile phone. He is trying to loflg in and the 2 stage verification only gives the receive a text or call me option to the old number. He tried calling yesterday but this went nowhere. Unable to change passwords as suggested in another post. Please help.

[Ben22627]

I’ve sent a friend £100 and they can’t access their account as the is a security check which requires their old phone number which is out of date. They isn’t another method of authentication available. They know their password and login. What do I do?