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Phone number changed - can't log in

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sharondenver
Contributor

I am trying to help my elderly mother access her PayPal account. I am so frustrated, I'm almost in tears. Her cell phone number changed last week, and it was the only number listed on her account. She doesn't know her password. We can't reset the password without getting the verification code, but the only option it offers is to send a code to the old cell phone number. YOU CANNOT REACH PAYPAL CUSTOMER SERVICE IN ANY WAY UNLESS YOU ARE LOGGED IN. We *can't* log in, can't pass the security verification. I see others have posted similar situations, but I haven't seen any of them resolved. Someone is charging things to my mother's PayPal account, but we can't log in to see if recent charges are hers or fraudulent. My mom is 84 years old and she can't navigate this mess. she's so stressed out right now, she went to bed to lie down.

This is maddeningly frustrating.

Phone number changed - can't log in

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ERTRUGUL786
New Community Member

HI,PEOPLE

I  FORGOT MY PASSWORD SO I CHANGED IT TO A NEW ONE,BUT I FORGOT TO UPDATE MY TELEPHONE NUMBER  AS PAYPAL REQIURES IT FOR SENDING A CODE FOR  AUTHANTIFICATION MY ACCOUNT.

NOW I CANT GET VERIFIED,OR LOG IN OR UPDATE MY ACCOUNT, AS IT KEEPS SENDING MY CODE TO THE OLD TELEPHONE NUMBER WHICH I DONT HAVE ANY MORE.

HOW CAN I CONTACT PAYPAL TO CORRECT THIS ISSUE?

Phone number changed - can't log in

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SanChris
Contributor

Hello, I have an old PayPal account set up that I have not accessed for several years. I now live in the UK and have a new PayPal account. Mistakenly I sent the wrong email address to one of my friends who has sent money to my international PayPal account. All of the cards and bank account associated with that old account will be closed or out of date. Will my friend get the money returned to her?. I cannot log into find out as the telephone number for the verification code no longer belongs to me. I can log in using my email but can get no further without the verification to be able to amend my profile.

Phone number changed - can't log in

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sharondenver
Contributor

I had this problem and it brought me to tears. I finally reached customer service through Facebook, of all things. There is a solution.

I talked to someone at <removed>

Phone number changed - can't log in

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pd6
Member
Member

I'm autistic. I don't use phones, so I don't have one. I reluctantly used an old number to maintain account access some time ago, but the number no longer exists. I have nobody to help, yet paypal won't allow me to login until I confirm a code sent to a non-existent phone number. They are offering no way to change the number on file, or any other solution to this problem, and the system is clearly set up to send you round and round in circles until you give up and abandon your funds.

 

I've done nothing wrong, I need to buy my medication and my account access has been removed for no good reason. It cannot be right for paypal to discriminate against those of us with unusual needs in this way, without offering any means of support or resolution. The only method of communication I can find is the 'call us' option which is useless to me.

 

Can anybody recommend a way around this problem?

Phone number changed - can't log in

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DavidKennedy72
New Community Member
I can't login to my PayPal account as I have changed my phone number and PayPal wants to send me a text to my old phone number. I rang customer services and they asked me for the bank account number which is on the PayPal account. I have no idea what this is, every account I have given is wrong. Is there any other way of accessing my account. I just want to update the account with my new phone number. Customer services said there is nothing they can do.

Phone number changed - can't log in

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diecastdad
New Community Member

WHY AM I HAVING SO MUCH TROUBLE GETTING SOMEONE ON THE PHONE TO SPEAK TO? I CANT EVEN FIND A LIVE CHAT BUTTON! I HAVE BEEN ON THE PHONE FOR OVER TWO HOURS TODAY, YESTERDAY FOR 4 HOURS AND NOTHING.

Phone number changed - can't log in

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Katiehannahs
Contributor
I can't get into my paypal because it is asking to send a code to my old number which I don't have access too.

Phone number changed - can't log in

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Luying
New Community Member

Hi, an extra authenticationI via mobile phone was required after I reset my password. However, I changed my number so I couldn't log in. And I cannot reach the customer service people without logging in. I called them but couldn't get through as the automatic replying system hanged up every time. No human on Facebook, and the Twitter service couldn't help me with it. So I got stuck. How could I reach an agent who can solve my problem? Thank you.

Phone number changed - can't log in

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Spyash2
Contributor

I am unable to log into my Paypal account because the 6 digit code I need to get in it is going to my old phone that I lost a while back.

I can't have them call me either, because that is also linked to my old phone.
It's annoying; is there a way for me to get on to my account in another way?

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