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Phone number changed - can't log in

SOLVED
aquamarine2013
Contributor

Trouble Verifying Account

I have a friend who has a PayPal account in England and she currently lives in Korea. Because of this, she no longer has a UK number. This means she cannot receive any Verified Codes that PayPal sends in order to log in / send messages to the help center. Has anyone else had this problem? Even when she calls, the call center agent cannot help since she does not have the code. When she tried to call the Korean PayPal, due to Corona they have no call agents. She was directed to send an email....which she cannot do. She just wants to transfer her PayPal balance to her bank account. 

 

Has anyone had this issue? Please help!!! 

kernowlass
Esteemed Advisor

Re: Trouble Verifying Account

@aquamarine2013 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.



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Kudos / Solution appreciated.
KATJA33
Contributor

Can't access the account

Hi there,

 

I can't access my business account, it keeps asking me to enter the code on the mobile phone registered that I don't have anymore.

I lost the phone, and I am trying to get in by changing the password, and through email - but even after confirming the account trough 

the email, the same request pops up over and over again.

 

I tried to call Paypal, but the machine says that they can't connect me with the real person due to a lack of stuff in Corona times.

I also tried to message Paypal but I have to be logged in in order to message them.

 

I have open invoices and money on the account and I need to access it asap, my clients are waiting for confirmations and follow-up.

 

What should I do?

 

Thank you in advance

kernowlass
Esteemed Advisor

Re: Can't access the account

@KATJA33 

 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
Anonymous_User
Not applicable

Can´t login

Hello! I can´t login to my paypal-account because I have to verify it´s me by having them send me a code to my phone. The problem is that I have changed my phonenumber, and that is the only option there is to login. Can´t they just send me the code to my registred email instead? I have tried to call custumer support about 16 times already, but the automatic voice says that there are no support-agents available at the moment and then the phonecall ends.

 

There seem to be no way to contact them about it, so, can somebody help me with this?

ellie-claire
Contributor

Re: Can´t login

I think you are on your own with this. Except you are not on your own as there are lots of us with this problem. We are all on our own as paypal refuses to help.  

You are right, why can't the code be sent in an email.

Anonymous_User
Not applicable

Re: Can´t login

Right? And it´s weird that they say that there aren´t many customer support agents available because of the epidemic, but that job could easily be done from home.

Anyway, thanks for the reply

kernowlass
Esteemed Advisor

Re: Can´t login

@ellie-claire 

@Anonymous_User 

 

Would you want all your paypal account details available on a computer in someones home so that when you phone them they can help you with your account????

 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
Santurdzhiyan
Member

Phone number no longer in use!! Can't authenticate/login?! Help please

Please help, I can't login without the authentication step! And that phone number is no longer in use for a long time... I even tried creating a new account, but I have my main email address linked to that one already! Please help... how can I authenticate without that stupid old phone number..?? 😞
kernowlass
Esteemed Advisor

Re: Phone number no longer in use!! Can't authenticate/login?! Help please

@Santurdzhiyan 

 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.